February 16, 2021 9:09 am
Remote working has been a challenge for many businesses throughout the pandemic.
Working from home has its appeals, but when your business is thrust into a pandemic and your teams are suddenly working remotely, you can be presented with challenges as to how to work and how to collaborate productively.
Voice over the Internet Protocol (VoIP) is a high performing, robust communications system that enables businesses to work remotely but ensuring their teams have the capability to function efficiently at work as if they were in the office.
What is VoIP?
Simply put, Voice over the Internet Protocol (VoIP) is unlike the on-premises communications system, it is entirely run from your internet and means you do not need any equipment on site. All the hardware and infrastructure is hosted by your communications provider meaning its hassle free for you and your teams!
Not only can you make telephone calls, but there are so many features that your teams can use to ensure that they collaborate productively as if they were in the office. These include instant messaging, call queuing so you never lose a call, and you can even ensure that the system is integrated to your CRM systems.
Employee collaboration and an increase in efficiency are the benefits you will receive if you replace your communications systems with VoIP:
Analytical tools: Call monitoring, for training purposes and ensuring the quality of the call.
Flexibility: Hosted in secure centres, you can upscale or downscale immediately
Never miss a call: call queuing available so you never miss a call from your customers.
All phone tools: Call forwarding and voicemail as standard telephony features.
CRM integrations: Update your all your client records to ensure productivity across your teams.
These all add to more benefits:
Great collaboration: Join meetings, provide updates access calls as if you were in the office, with networks and software Managed in the cloud-no more need to have storage devices!
Empower your teams: Being able to work from home flexibility or however you are mobile means that your productivity is never compromised as your employees can work whenever wherever.
Be agile: You can set any new members up quickly with no great overheads.
If you would like to explore more how VoIP can support your teams right now then contact Mode today.
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This post was written by Anwen Haynes