Author Archives for Anwen Haynes

call recording

How call recording supports your business in the hybrid world

May 24, 2021 9:25 am Published by Comments Off on How call recording supports your business in the hybrid world

Over the last year, we have moved more online in order to conduct our business as teams worked at home and now work either in the office or remaining at home-in a hybrid environment. One tool that must not be underestimated in order to keep track of your business activity is the call recording analytics. Call recording is not a new thing-for years Companies have implemented call recording in to their client support to drive better support for their clients and ultimately improve their brand. However, why is call recording so important? What exactly does call recording do? Its simply call recordings that can be used as important insights into the interactions your teams have with your clients. These are read more...


post pandemic working

Prepare for hybrid business success with Unified Communications analytics

May 21, 2021 9:54 am Published by Comments Off on Prepare for hybrid business success with Unified Communications analytics

Improving and protecting your business, particularly as we emerge into a hybrid working environment, is ultimately achievable by using the data trapped in your communications systems into usable, understandable insights. This will allow your business to ascertain your teams’ workflows and your business processes. Unified Communications holds a wealth of information that can help you understand your team, the pressure points, the workflows, regardless of their location. That way you are able to understand what support needs to be implemented to improve pain points and ultimately improve the experience for your clients. Ultimately, it’s actionable insights in real-time, exceptionally valuable as it allows you to be reactive. More businesses are moving toward cloud technologies, so its essential to be ahead read more...


unified comms

Can Unified Communications Support a Hybrid Office?

April 22, 2021 9:36 am Published by Comments Off on Can Unified Communications Support a Hybrid Office?

Technology has evolved at an incredible rate, meaning that as we immerse ourselves in digital transformation that has certainly been rapidly increasing as a result of the pandemic, the communications tools at our disposal has meant that our working lives are no longer confined to a desk. However, with rapid tech changes, comes great confusion that we all feel and trying to understand what works for our business can seem like a minefield. What are unified Communications? The definition of Unified Comms or UC articulates how we can connect with different communications systems for our digital workforce, but also supports the collaboration we need in order to perform our jobs! Therefore, whilst we were in lockdown and working remotely, and read more...


cloud telecommunications

How can moving your telecommunications to the cloud support your digital transformation?

March 22, 2021 9:42 am Published by Comments Off on How can moving your telecommunications to the cloud support your digital transformation?

Many businesses have used PBX to manage their telecommunications. PBX (Private Branch Exchange) simply means that a business can communicate internally or externally and have more phones than the telephone lines. However, having this system provides businesses a host of complications in terms of scaling and reliability. Businesses are now recognising the benefit of the cloud to provide the future scalability and functionality needed to ensure that they are fully engaging in the digital transformation that is happening so fast. Your user experience is enhanced. Your business communications are enhanced when you place this function into the cloud. With virtual local telephone numbers, you can enhance the service you provide your customers, and ensure that your teams have the same read more...


Cloud Communication

How Do Unified Communications and the Cloud Help the Hybrid Office of the Future?

March 10, 2021 9:12 am Published by Comments Off on How Do Unified Communications and the Cloud Help the Hybrid Office of the Future?

What seems like a lifetime ago, we all started working from home, spending countless hours in online meetings. Research conducted by the National Bureau of Economic Research Working Paper reported that people were spending on average 48.5 minutes extra each day working and having a further 12.9% more meetings. The paper also concluded that the number of emails being sent had grown considerably. So, if your business had not moved to the Cloud and implemented Unified Communications before the pandemic, then you either did in a hurry last March or you have definitely been struggling to conduct your business away from the office! The loss of a centralised office meant that we all needed to work virtually with online meetings read more...


Covid-Secure Office

How to make your office Covid secure

February 24, 2021 10:38 am Published by Comments Off on How to make your office Covid secure

So hopefully we are all going back to work-we say with bated breath. However, whatever happens, businesses must prepare for the return to the office and make sure that they have implemented all the safety procedures they can so that their teams feel safe to return to the office. Mode took a look at the measures we should all be considering in implementing: Review your risk assessment. Now is the time to review this as you should be including Covid into your risk assessment. Consider the following: identify what work activity or situations might cause transmission of the virus. think about who could be at risk. decide how likely it is that someone could be exposed. act to remove the read more...


VOIP

How VoIP benefit your teams working from home?

February 16, 2021 9:09 am Published by Comments Off on How VoIP benefit your teams working from home?

Remote working has been a challenge for many businesses throughout the pandemic. Working from home has its appeals, but when your business is thrust into a pandemic and your teams are suddenly working remotely, you can be presented with challenges as to how to work and how to collaborate productively. Voice over the Internet Protocol (VoIP) is a high performing, robust communications system that enables businesses to work remotely but ensuring their teams have the capability to function efficiently at work as if they were in the office. What is VoIP? Simply put, Voice over the Internet Protocol (VoIP) is unlike the on-premises communications system, it is entirely run from your internet and means you do not need any equipment read more...


working from home

New Ways to Communicate with Your Teams Whilst Working from Home

January 7, 2021 9:53 am Published by Comments Off on New Ways to Communicate with Your Teams Whilst Working from Home

Last year we were all thrown into the world of working from home and whether you offered that as business before, or had never allowed it in the past, we all experienced the panic to support our remote working teams and have the tools in place for our business to continue to function. 2021 offers hope in the fact that with a vaccine ready and being implemented, we will hope to return to our offices and teams. However, for now we all continue to work from home and maybe take time to consider how we best communicate together. So, Mode has compiled our top 5 tips on how to keep your teams engaged and communicative. Create a time in the read more...