Call Logging

Call Logging allows you to monitor all telecommunications across your company

Request a quote Modes Call Record & Log Brochure

Our call-logging solutions help you keep track of your business and its services:

  • Record how many calls your staff are making and receiving
  • Identify how many business calls are being lost
  • Improve your customer service targets, staff training and overall business efficiency

 

USER FRIENDLY INTERFACE

  • Intuitive, web-based interface, call statistics can be accessed from any machine on the network
  • Removes the need for installation of locally installed client software

REPORTING

  • All reports can be fully customised
  • Transparency of data
  • Allows you to review and improve the measures that matter the most

SCHEDULING

  • Reports can also be scheduled to run automatically

COMPLETE CALL MANAGEMENT reporting

  • Call volumes
  • Response times
  • Call durations
  • Extension usage
  • Team efficiency
  • Call routing
  • Call costs

CALL RECORDINGS

  • Reporting tools provide the ability to play back call recordings

REAL-TIME STATISTICS

  • User-definable, real-time call data can be displayed through highly configurable digital screens
  • Your corporate branding can be used and can even link with external data sources to give a complete management overview