MODE Connect

 

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Mode Connect is a powerful, unified communication software suite. It allows users a level of integration and collaboration within their internal business telephone network.

Mode Connect provides the following benefits:

  • Enhances the quality and professionalism of your call handling, which improves the caller’s experience
  • Increases the overall productivity of your employees
  • Improves employee time management skills and reduces call volume costs
  • Essentially unlocks the full potential of your Telephone System

MODE CONNECT PRODUCT SUITE

The Mode Connect desktop client comes in three versions: “Express”, “Extra” and “Fusion”.

All versions offer full call control functions, including call history, contact searching and extension presence. The suite also offers easy integration with Microsoft Outlook, Lotus Notes, Google Contacts and Google Places.

Mode Connect Extra is enhanced with Presence window – “combined view”, preferred device selection, availability actions and all-device caller preview features. Mode Connect Fusion provides integration to many popular Customer Relationship Management (CRM) applications. A full list of supported applications can be found on the Integration page. Other databases can be supported on a custom basis.

APPLICATION INTEGRATION

LYNC / SKYPE FOR BUSINESS INTEGRATION

For Microsoft Lync users, NIX Connect will update the status of the user’s Lync client to “In a call” when their handset becomes busy, and will allow a call to be made directly from their handset from the Lync Window.

STANDARD INTEGRATION

Mode Connect is a powerful business productivity Computer Telephony Integration (CTI) tool that provides many benefits. It is also an easy and affordable way to link to a CRM database application using a Private Branch Exchange (PBX). A common set of integration features including caller preview, contact popping, click to call and address book search are provided with all standard applications.

Mode Connect provides custom integration services enabling integration with vertical specific or other applications.

To find out more and for a full list of integrations please download the Mode Connect brochure.